Manhattan Beauty

Just left not too long ago. I bought a black skull wave cap from here before with no problem. I bought this second one last week in red color. When i got home i noticed the stitching is messed up and when you put it on it is bent and does not fit my head properly. It might be hard to see but i posted 2 photos. I tried to exchange it today and was quickly told no exchanges. I did not know this store had a no return or exchange policy. If i had have known i would never have shopped here. I usually use a card but they have minimum $5 purchase, go figure. My item was under $5 so i had to pay cash. They are very fortunate because if i had have paid with my card then I would have called my company and reversed the charge. I don't trust businesses with this kind of policy. Customer service was terrible. The Chinese chick behind the counter who seemed to be the manager was rude and dismissive. I will never return here again. Make sure you pay with a card because if you buy something damaged or you are not happy with your purchase they will not give you a refund or allow an exchange. This type of policy should not even be legal. Would give zero stars if possible. I would stay away from this place if i were you

I like the place I like pricing I like the variety of products I like the cashiers What I don’t like is the fact that the security is almost 7/10 either screwing their face up or moving around as if they are uncomfortable with transgender females The guys are of African decent not African American I believebso maybe it’s their cultural differences but none the less you can feel the energy or see it in their body movements Now when I go in I don’t even look at them I just go straight to the aisle that is needed

The tiny rude woman in the back is enough to prompt me to never do business with these people ever again. I’ve been coming to this store for years and whenever I ask them to check if they have different lengths of hair or a certain brand of product, they do so. But not this time. Without lifting a finger she tells me that what they have is what they have. She refuses to check the back or her inventory log, and maintains an attitude with me throughout our entire interaction. Too bad for her. I have relatively long hair and usually need almost a dozen packs of hair to complete my styles. I guess my money isn’t good enough for Manhattan Beauty. Never again am I shopping at this trash hole.

They just don’t care about the quality of their products. This magnetic eye lashes didn’t work as it should be, it fells from my eyes, I tried to keep but it doesn’t keep in my eyes. I couldn’t use even once, because is embarrassing use a eye lashes that fells from your eyes lol. I tried to return it right the way and the store didn’t want to take it back. I spend $15 dollars in a horrible product that didn’t work and the owner doesn’t care about it.

I would have loved to leave a lovely review of this store but unfortunately I will leave this review so the store can work on their level of mannerism, and respect for customers. Today I went to this location to inquire about particular items in the hair section towards the back of the store. The first women who appeared to look Latino, I inquired with was not attentive in her demeanor and service to show me the item I was particularly asking to see hanging on the hooks of the hair section. I went over to the second women, who appeared to look Latino as well, to learn more about the terms the first women were using to describe the product I wanted and as the first women walked over to assert herself into the conversation with an aggressive and demeaning manner, the second women turned to the first women and decided to treat me in the same manner as well. The were very aggressive, demeaning. I proceeded towards the front of the store to talk with the manager who called herself Sindy. I asked Sindy if she was aware of this manner of customer service towards customers. Sindy proceeded to apologize for that section of the store and offered for a different day for me to shop at the store in that section. I actually found that very dismissive and concerning to say the least, but I appreciated the apology. I was told the owner Robert will be available during the week. I have to say I definitely felt this experience was discrimination and racism. I will leave this review and warn customers this store does not genuinely care about their customers as they would like you to think so I recommend considering taking your precious money somewhere else!!

TL;DR - Scary customer experience - followed very aggressively in the store, physically blocked into the aisles. I had to call my husband in because I felt so unsafe! Out of concern for others, I really think folks should think twice before shopping here. When business owners are looking for thieves, they “find” them - usually in regular, law abiding customers. — Walked out without buying a single thing because I was so uncomfortable- I had to call my husband because I felt so unsafe! They follow you around the store - persistently - they also block the aisle so you can’t get out. It’s very disconcerting and frightening, and incredibly inefficient. I used to shop here six-ish years ago and returned with fond memories…I’m not sure if the beauty supply is under new management but I’ve NEVER been followed this aggressively in a store. As much as I love their collection, it’s just IMPOSSIBLE to shop that way. When my husband and I spoke with the employees, they insisted they were just doing as told, but when we spoke with management they swore it wasn’t policy. Either way, I just feel like it’s a recipe for confrontation and disaster, and out of concern for others, I really think folks should think twice before shopping here. When business owners are looking for thieves, they “find” them - usually in regular, law abiding customers.